1. Introduction
Welcome to fn77. This Privacy Policy explains how fn77 ("we", "our", "us") collects, uses, discloses, and safeguards your information when you visit our website or use our online gaming and sports betting services. We serve players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.
Please read this policy carefully. By accessing or using any part of the fn77 platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of our services. This policy applies to all users aged 21 and above who are eligible to use fn77's services.
2. Information We Collect
When you register for an account, place bets, deposit funds, or interact with fn77 in any way, we may collect the following categories of personal information:
- Identity information: full name, date of birth, nationality, and a copy of a government-issued ID for KYC verification purposes.
- Contact information: email address, phone number, and residential address in Bangladesh.
- Financial information: payment method details (such as bKash, Nagad, Rocket, Upay, or bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), transaction history, deposit and withdrawal records.
- Technical data: IP address, device type, browser type and version, operating system, pages visited, time spent on the platform, and session logs.
- Usage data: gaming history, betting activity, bonus usage, preferred game categories such as cricket betting, slots, and live casino games.
3. How We Use Your Information
fn77 uses the personal information we collect for clearly defined, lawful purposes. We do not use your data in ways that are incompatible with these purposes. Specifically, we use your information to:
- Create and manage your fn77 account, process your registrations, and authenticate your identity through our KYC (Know Your Customer) process.
- Process financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, and other supported local payment methods.
- Provide customer support, respond to your inquiries, and resolve any disputes related to your account, bets, or transactions.
- Send you important account notifications, security alerts, and — where you have opted in — promotional communications about bonuses, free spins, and upcoming cricket or sports events.
4. Cookies and Tracking Technologies
fn77 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver relevant content. Cookies are small text files stored on your device that help us recognize you across sessions, remember your preferences, and keep your account secure.
We use strictly necessary cookies (required for core platform functions), functional cookies (for personalization and language settings), and analytics cookies (to understand user behavior patterns in aggregate). You can control or disable non-essential cookies through your browser settings, although doing so may affect certain features of the fn77 platform.
5. Sharing Your Information
fn77 does not sell, rent, or trade your personal information to third parties. We may, however, share limited data with trusted partners strictly for the purpose of operating our platform. These include:
- Payment processors and financial institutions necessary to complete your deposits and withdrawals (e.g., bKash, Nagad, local banks).
- Identity verification and KYC service providers who help us confirm that users are who they say they are and meet the 21+ age requirement.
- Technology and hosting partners who maintain secure server infrastructure on which fn77 operates, all subject to strict data processing agreements.
6. Data Retention
fn77 retains your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required for legitimate business operations, dispute resolution, fraud prevention, and compliance with applicable laws and regulations.
Account information is generally kept for the duration of your active account plus a reasonable period thereafter. Financial transaction records may be retained for longer periods in accordance with standard accounting and anti-money laundering best practices. When data is no longer needed, it is securely deleted or anonymized.
7. Security Measures
fn77 takes the security of your personal data seriously. We implement a range of technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction:
- SSL (Secure Sockets Layer) encryption on all data transmissions between your device and our servers.
- Two-factor authentication (2FA) options for account login to add an extra layer of security beyond your password.
- Regular security audits and vulnerability assessments of our platform infrastructure.
- Strict internal access controls ensuring that only authorized fn77 personnel can access sensitive user data, on a need-to-know basis.
8. Your Rights
As a registered user of fn77, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address listed at the bottom of this page:
The right of access (to receive a copy of the personal data we hold about you), the right to rectification (to request correction of inaccurate data), the right to erasure (to request deletion of your data where no legal obligation requires us to retain it), the right to restrict processing (to limit how we use your data in certain circumstances), and the right to object (to processing based on legitimate interests or for direct marketing purposes). We will respond to all valid requests within a reasonable time frame.
9. Children and Age Restrictions
fn77 is strictly an adult platform. Our services are not directed at, and must not be used by, anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. We have the following age-related safeguards in place:
- Age verification is a mandatory part of our KYC process. No account can be fully activated without proof that the user is 21 or older.
- If we discover that we have inadvertently collected personal data from a user under 21, we will promptly delete that data and close the associated account.
- Parents or guardians who believe their child has registered on fn77 should contact our support team immediately so we can take swift action.
- Responsible gaming resources and self-exclusion tools are available to all registered users. For more information, please visit our Responsible Gaming page.
10. Third-Party Links and Services
From time to time, fn77 may feature references to third-party services, game studios, or sports data providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi. These third parties operate under their own privacy policies, which may differ significantly from ours. fn77 is not responsible for the privacy practices of third-party service providers.
We strongly recommend reading the privacy policies of any third-party service you choose to interact with through our platform. Your use of any third-party service is entirely at your own discretion and risk.
11. Changes to This Privacy Policy
fn77 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this document. We may also notify you by email or via an in-platform notification if the changes are significant. Your continued use of fn77 after any modification constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way fn77 handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related inquiries promptly.
You can contact fn77 by emailing our support address: [email protected]. Our support team is available around the clock to assist users across Bangladesh with account, privacy, and responsible gaming matters.
13. Governing Language
This Privacy Policy is written in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail. All formal communications, legal notices, and disputes related to this Privacy Policy will be conducted in English.